The phone was answered in what you consider to be a reasonable amount of time.
The phone was answered in a polite and courteous manner.
The taxi appeared at your door in what you consider to be a reasonable amount of time.
The taxi was clean and in good repair.
The driver was clean in appearance.
The driver was polite & courteous.
The driver assisted you if necessary.
The driver was knowledgeable regarding your destination.
The taxi was driven in a safe manner?
How would you rate your overall experience?